Shipping policy

Last Updated: November 2, 2026

Thank you for shopping with Coltonbarnett.

Coltonbarnett is an online retail store operated by COLTON BARNETT TB INC. We are committed to providing clear shipping information, reliable order fulfillment, and accessible customer support.

This Shipping Policy applies to orders placed through our official website, https://coltonbarnett.com/.

1. Shipping Destinations

We currently offer shipping exclusively to the 48 contiguous United States.

We do not ship to:

Alaska
Hawaii
Puerto Rico
Other U.S. territories
International destinations

All orders are fulfilled and shipped from within the United States through our U.S.-based fulfillment partners.

Shipping availability is determined by the delivery address entered at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Our order processing schedule is:

Processing Days: Monday–Friday
Order Cutoff Time: 6:00 PM Pacific Time (Los Angeles time)
Processing Time: 1–3 business days
Weekends and U.S. Federal Holidays: Excluded

Orders placed before 6:00 PM Pacific Time on a business day may begin processing that day.

Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Processing includes payment verification, order preparation, packaging, and handoff to the shipping carrier.

Processing time does not include shipping transit time.

3. Shipping Methods and Estimated Delivery

We offer standard shipping to eligible addresses within the 48 contiguous United States.

Our estimated shipping schedule is:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	3–5 business days
Total Estimated Delivery	4–8 business days

Estimated total delivery time: 4–8 business days, including processing and shipping transit under normal operating conditions.

These estimates are calculated in business days and generally exclude weekends and applicable U.S. federal holidays.

Orders placed after the daily cutoff time begin processing on the next business day, which may affect the estimated arrival date.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances.

4. Shipping Rates

We offer the following standard shipping rates for eligible orders within the 48 contiguous United States:

Order Subtotal	Shipping Cost
Below $110.00 USD	$10.00 USD
$110.00 USD or more	FREE

Orders with an eligible merchandise subtotal of $110.00 USD or more qualify for free standard shipping.
Orders with an eligible merchandise subtotal below $110.00 USD are charged a flat shipping fee of $10.00 USD.

The free shipping threshold is calculated using the merchandise subtotal after applicable discounts and before taxes and shipping charges.

Shipping charges are displayed during checkout before the customer completes payment.

We do not offer shipping services to destinations outside our designated shipping area.

5. Order Fulfillment and Tracking

Coltonbarnett works with U.S.-based fulfillment partners to process, package, and ship customer orders.

Our shipping carriers may vary depending on the destination and fulfillment requirements.

After an order has been dispatched, customers will receive a shipping confirmation email with tracking information when available.

Tracking information may require additional time to become visible on the carrier's website.

If you have questions about your shipment or tracking status, please contact:

Email: service@coltonbarnett.com

Please include your order number so our customer support team can assist you.

Although fulfillment and delivery services are performed by third-party partners, COLTON BARNETT TB INC remains responsible for customer support and assisting with order-related concerns.

6. Shipping Address and Order Changes

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify your recipient name, street address, apartment or unit number (if applicable), city, state, and ZIP code before completing checkout.

If you need to correct your shipping address, please contact us as soon as possible at service@coltonbarnett.com.

We will make reasonable efforts to assist with changes before an order is dispatched. However, address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

If an order cannot be shipped to the provided address, our customer support team will contact you regarding the available options.

7. Shipping Delays

We aim to process and deliver orders within the estimated timeframes stated above.

However, delays may occasionally occur due to:

Severe weather conditions
Carrier or transportation disruptions
U.S. federal holidays
Unexpected shipping volumes
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your shipment is significantly delayed, please contact service@coltonbarnett.com with your order number.

We will review the shipment information and work with our fulfillment or shipping partners to assist you.

8. Lost, Missing, or Undelivered Packages

If your tracking information shows that a package has been delivered but you have not received it, we recommend checking your delivery location, contacting household members or neighbors, and reviewing the tracking details.

You may also contact the shipping carrier for additional delivery information.

If your package remains missing, please contact us at service@coltonbarnett.com with your order number and available tracking information.

Our customer support team will investigate the issue and assist with an appropriate resolution based on the circumstances and applicable consumer protection requirements.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the affected product and packaging, where applicable

We will review your request and assist with an appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy and applicable law.

For information about return eligibility, return procedures, and refunds, please review our Return & Refund Policy.

10. Contact Information

If you have questions about shipping destinations, processing times, delivery estimates, shipping charges, tracking, or delivery issues, please contact us.

Store Name: Coltonbarnett

Operating Company: COLTON BARNETT TB INC

Customer Support Email: service@coltonbarnett.com

Business Address: 108 N Main St, Butler, PA 16001, United States

Official Website: https://coltonbarnett.com/

Shipping Area: 48 Contiguous United States

We are committed to providing transparent shipping information and assisting customers throughout the order fulfillment process.

Thank you for choosing Coltonbarnett.