Shipping policy

Last Updated: September 15, 2026

Thank you for shopping with Coltonbarnett. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, and service area.

Coltonbarnett is operated by COLBY BECKETT TY INC and currently serves customers within the United States.

Shipping Area

We currently ship to the 48 contiguous United States.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• International destinations outside the United States

Shipping availability is determined by the delivery address entered during checkout.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time refers to the time required to prepare your order for shipment and does not include the carrier's delivery time.

Once your order has been processed and shipped, you will receive shipping or tracking information when available.

Estimated Delivery Time

After your order has been shipped, estimated delivery time is:

3–5 business days

Therefore, the estimated total time from order confirmation to delivery is generally:

4–8 business days

Please note that delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, high-volume periods, holidays, transportation disruptions, or other circumstances outside our control may affect delivery times.

Shipping Rates

We offer the following shipping rates for eligible orders shipped within the 48 contiguous United States:

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Free Shipping

Orders with an eligible merchandise subtotal of $110 USD or more qualify for free standard shipping within our shipping area.

If discounts or other adjustments reduce the eligible order subtotal below $110, the standard shipping fee may apply. The final shipping charge shown at checkout will apply to your order.

Our Logistics Partners

Orders may be prepared, fulfilled, and delivered with the assistance of our third-party logistics and shipping partners.

Depending on the destination and order requirements, different carriers or logistics providers may be used.

The use of third-party logistics partners does not change our responsibility for providing customers with accurate order and shipping information.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us at:

service@colbyhats.com

Please include your order number so we can assist you more efficiently.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• State
• ZIP code

If you notice an error in your shipping information, please contact us as soon as possible at service@colbyhats.com.

We will try to assist with address corrections before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the shipping carrier.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

• Severe weather
• Carrier disruptions
• Holiday shipping volumes
• Transportation delays
• Incorrect or incomplete delivery information
• Other logistics-related issues

If your order is significantly delayed, please contact our customer service team and we will help you review the shipment status.

Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, we recommend first:

1. Checking around the delivery location.
2. Asking household members or neighbors whether they received the package.
3. Confirming that the shipping address on your order is correct.
4. Checking directly with the carrier.

If you still cannot locate the shipment, please contact us at service@colbyhats.com with your order number and tracking information.

Damaged or Incorrect Orders

If you receive an item that is damaged during delivery or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging when applicable

Our customer service team will review the information and assist you with the appropriate next steps.

For return and refund eligibility, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Brand: Coltonbarnett
Operated by: COLBY BECKETT TY INC
Email: service@colbyhats.com
Business Address: 1004 Main St, Ford City, PA 16226, United States

We will respond to customer inquiries as soon as possible during normal business operations.